Because I’m the sole designer-maker of your TinyLittleTotems, I have to be super-efficient with my time.
For now – I only ship Totems once a week (usually on a Friday). I hope you’ll forgive the minor delay in exchange for free shipping and the amazing excitement when your Totem gets to you.
If something is urgent (for a special occasion for example) — then email me to let me know, and I’ll try my best to accommodate you :o)
Under normal circumstances though, shipping is once a week on a Friday.
Shipping is free worldwide, for std. speed postage, tracked and signed for. And I’ll email you with your tracking number as soon as it has been generated, so you can watch your Totem’s journey every step of the way :o)
Returns & Refunds
I’d be more than happy to answer any questions you might have about a piece before you decide to purchase it. I want to make sure, as much as possible, that you’re over the moon with what you’ve chosen.
Because each Totem is lovingly handmade, bear in mind that it is not chemically treated or machine manufactured in a production line, it’s likely to have some minor inconsistencies.
Meaning any two matching pieces would most likely not be 100% matching – that’s just the nature and beauty of handmade stuff.
With that in mind, please make sure you’re happy with the “beauty of handmade” imperfections.
I of course aim to provide you with a sound and safe product. But if you find yourself deeply unhappy with your Totem, please email me to arrange the next steps.